General – Customer service

Akita Office Furniture

603 Denison St.

Markham, L3R 1B8


E-Mail: info@akitaof.com

Phone: 905-940-4441

After Hours Call: 416-834-0054

Our Business hours are:

Mon-Fri 9:00 AM-5:00 PM

Saturday 11:00 AM - 3:00 PM

Sunday Closed

There are multiple ways you can contact us according to your convenience:

You can give us a call during our business hours at: Phone: 905-940-4441

You can call us after business hours at: 416-834-0054

You can also email us at: info@akitaof.com

The most convenient way to take a look at our products is on our website which is a comprehensive source of all our products. There are multiple tools on our website that let you view the products from different angles and get complete details about each product.

You can visit us at:

Akita Office Furniture

603 Denison St.

Markham, L3R 1B8

We would love to hear from you! We are always looking for ways to improve our offerings and customer service and appreciate feedback and comments from our customers. You can email us at: info@akitaof.com

We always strive to provide the best service possible to all our customers, however, if we have fallen short of your expectations, please contact us between 8 a.m. and 5 p.m. (Eastern Time) Monday to Friday by email at info@akitaof.com or by phone at 905-940-4441. We will ensure that your concerns are looked into at the earliest and we are able to resolve any issues that have come up.

Despite multiple quality controls, mistakes do happen. If you notice something amiss on our website, please feel free to email us at: info@akitaof.com

Absolutely! There are multiple ways of engaging Office Furniture for help. During regular business hours, you can speak to any of our experts who will be more than happy to help you through your shopping process by calling 905-940-4441. You can also email us at info@akitaof.com or alternatively, start a live chat session with our one of our advisors.

If there is something you are looking for a product that is not on our website, please give us a call and we will help you locate it.

Although most of our products are available already assembled, there might be minor assembly required. The details of assembly for each product are listed on the website. Some products that do require assembly, come with complete instructions to make it a smooth process for you. We also offer installation service that you can take advantage of if you don’t want to assemble products yourself. You can refer to our delivery policy for more information.

Yes! It’s very easy to order free colour samples for our products. You can complete our online colour sample order form and we’ll send them to you free of charge without delay.

We make every effort to represent the products in the most accurate colours. However, due to the differences in monitors, resolutions, age of the device these colours may look different on each person’s screen. We do not guarantee the exact colour of the product as it may look different on your screen than it actually is. To avoid any confusion or mistakes, you may order our free colour samples from the website so that you are absolutely confident of the colour that is being ordered.


Prices and payments

All prices on our website are in Canadian dollars (CAD $)

Yes, if you are consistently buying large quantities of furniture or have a bulk order for a big project, we will offer you a discount. Speak to our experts today and request an additional discount. And of course, with large orders, you save on delivery costs as well. Give us a call today to get more information.

You can make a payment via PayPal which is our preferred method. However, we also accept Visa, Mastercard and bank transfers if that is more convenient for you.

We accept orders from schools, colleges, universities, hospitals, clinics and any other government or public sector body or institution. All you need to do is to use your purchase order number during the purchase process. One of our advisors will contact you to confirm your information and put the purchase through.

We use encrypted SSL (Secure Sockets Layer) communications to protect all your confidential information. Certification for our site is assured by Entrust® EV.  To find out more about transaction security and data protection, please refer to our Privacy Policy. Furthermore, for security reasons, we do not retain any credit card numbers in our files.

As soon as you place your order, we email an automatic order confirmation to you. Please ensure that all the information on the email is absolutely correct. If you don’t receive the confirmation email within 24 hours after you place your online order, please inform us right away so that we can rectify the issue. The amount of your purchase will be charged approximately 24 to 48 hours after you place your order.

The applicable sales taxes depend on the province of your delivery address. All details of any taxes (Goods and Services Tax, Harmonized Sales Tax and provincial sales tax) that apply to your order will be indicated in your order summary for your review before you submit your payment.

Please give us a call at 905-940-4441 or email us at info@akitaof.com and provide confirmation of your tax-exempt status. We will put the order through accordingly.


Delivery – Warranty – Returns

You may cancel your order and obtain a full refund within 48 hours after you receive the official order confirmation email from Office Furniture, however there are some restrictions.  The following cannot be cancelled:

  1. Orders for ergonomic accessories
  2. Orders placed through a purchase order
  3. Items purchased from the quick ship program
  4. Items that can be delivered within 5 to 7 days

We offer free delivery on many of our products. In cases where there is a delivery charge, it is calculated according to your postal code when your products are still in the shopping cart. There will be no surprises as you will be able to see the exact cost of delivery before you complete your purchase. For any more queries, you can refer to our Deliver Policy.

We have several delivery options available:

  1. You can pick up your order from one of our warehouses
  2. We can deliver your products via standard shipping companies like FedEx and UPS
  3. We offer white glove delivery service by the Office Furniture team

Installation service is available for most locations in Ontario. It will usually specify when you place the order whether installation is an option or not with your order. However, if you would like installation but it is not indicated on the order, you can contact us so that we can advise you on whether we would be able to send installers or not as well as the cost of the installation service.

We want to get your products in perfect condition. However, if you have received a damaged product please refer to our delivery policy. Also, you can contact us via phone or email at any time.

Office Furniture offers a limited warranty on all merchandise we sell online. Please refer to our Warranty Policy for more details. If you have any questions or would like to submit a claim, please call us at 905-940-4441 or email us at info@akitaof.com

Yes, if you are not absolutely satisfied with the products that you have purchased, you may return your order within 30 days. Some restrictions do apply so please refer to our return policy for further details.

Some of our products are made from natural materials (leather, wood veneer, etc.). Due to exposure to light, change in temperature, humidity and/or the natural aging of certain natural materials may appearance and/or performance of individual products or their components can be affected. Although our manufacturers choose only the best materials to ensure a high-quality finished product, marks, scars or scratches can always appear due to the reasons listed. Products made from natural materials are therefore, not covered by the Office Furniture warranty.


Privacy – Security

We use encrypted SSL (Secure Sockets Layer) communications to protect all your confidential information when you order through our website. Certification for our site is assured by Entrust® EV. Also, for security reasons, we do not retain any credit card numbers in our files. To find out more about transaction security and data protection, please refer to our Privacy Policy.

The Office Furniture website is optimized for viewing on computers running the most widely used browsers like Internet Explorer, Safari, Firefox and Chrome for Windows and Mac OS X. The optimum screen resolution is 1024 x 768 pixels or higher. You can also use your mobile device (iPad, iPhone, Android or BlackBerry) to shop conveniently on our site. We are constantly improving our website according to the latest technology upgrades for your convenience.

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